Shipping & Delivery
When I log into my account, my order says ‘processing’. What does this mean?
This means we’re busy packaging your order and preparing it for dispatch. Most orders are dispatched within 2 business days.
How long does it take to process an order?
Once your order has been placed it may take up to 2 business days for your order to be processed and dispatched. If you place an order on a weekend, please allow up to 2 business days for your order to be processed and dispatched. Please allow up to 4 business days for dispatch of all monogramming orders.
Please note this can take longer during sale or busy periods.
How can I track my order?
When your order is dispatched, we’ll send you an email to let you know. You’ll receive another email shortly after from Australia Post with your tracking information which you can use to follow your parcel’s journey. You can track your parcel on the Australia Post website here and you will also be sent updates about your delivery via Australia Post. You can unsubscribe from these emails at any time via the link in the email or through managing your MyPost account. Please allow up to 24 hours from receiving the dispatch email for your tracking information.
Do I need to be home to sign for my parcel?
Yes. We want to make sure your order gets to you safe and sound, so someone will need to be home to sign for your parcel. We’d recommend selecting a business address to make sure someone is available.
If you're not home and Australia Post determine there is a safe place for the parcel to be left on the premises, they’ll leave it there and take a photo of the parcel as proof that it was delivered safely. If there’s no safe place, a card will be left as normal – and the parcel will be awaiting collection at a nearby Post Office to sign for. Unfortunately we cannot be held responsible for any lost or stolen parcels.
Can I change my shipping address?
If your order has not yet been dispatched, please call us on +617 7080 7395 or email us at firstname.lastname@example.org with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address.
If you have any further questions about Australian delivery please feel to Contact Us.